Category Archives: Media & Design

Is “Design Thinking” More Than Just a New Coat of Paint?

If you’ve been looking for MBA programs, you might have come across the phrase “design thinking.” So, what exactly is this, and what does it mean?

Briefly, in terms of business, design thinking is a way of solving problems through the lens of design: using methodologies and strategies to see those problems in terms of an integrated system, and then finding solutions that make sense in terms of the larger system. Typically, design thinking is a human-centered approach, which means that by using insights into psychology and the social science, practitioners can develop solutions that meet the needs of people.

Design thinking generally goes hand-in-hand with MBA programs that are strong in innovation and entrepreneurship. It makes sense, really – if you want to create new, innovative products, you will need to think about design (and how consumers will use the products) from the very beginning. Honing this approach is one of the reasons why California College of the Arts’ MBA in Design Strategy is popular with entrepreneurial-driven students.

CCA’s program, along with those at other b-schools – including Stanford, Insead, and the Rotman School of Management at the University of Toronto – show a widening adoption of design thinking and strategies into traditional business curriculum. By integrating design thinking, these programs tout an integrative, human-centered (and often multidisciplinary) approach to the traditionally by-the-numbers nature of business. Rotman’s website points out some of the core philosophies behind its program:

Whether the goal is to develop new products or services, create new ways of marketing to customers or reinvent an entire business model, ‘design thinking’ helps get bigger ideas, faster and more efficiently. We believe the mindset and methods behind great design are the same ingredients for successful Business Design. By incorporating the ‘design experience’ into our curriculum, we offer students a unique and valuable opportunity to learn new ways to tackle complex challenges in deeper and more holistic ways.

However, some observers aren’t sold on the benefits of design thinking, and believe that it means little more than adding a new coat of paint to an old product. Peter Merholz, in a post titled “Why Design Thinking Can’t Save You” on Hass Business Review’s Blog, calls recent media attention to design thinking “fetishistic,” and says that:

“Design thinking is trotted out as a salve for businesses who need help with innovation. The idea is that the left-brained, MBA-trained, spreadsheet-driven crowd has squeezed all the value they can out of their methods. To fix things, all you need to do is apply some right-brained turtleneck-wearing ‘creatives,’ ‘ideating’ tons of concepts and creating new opportunities for value out of whole cloth.”

Indeed, the turtleneck-wearing creative crowd sometimes gets a bad rap, because many assume that design is only concerned with outward aesthetics. In a TED talk, author Tim Brown (whose book “Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation” is required reading in some design-oriented MBA programs,) says that when designers (possibly while wearing turtlenecks) create new designs that simply repackage existing products, they are thinking small. He posits that design thinking should be much more than just reskinning a product – in fact, by thinking big and perceiving problems through a human-centered and design-oriented paradigm, we can solve some of our most pressing challenges, including climate change and access to healthcare.

Of course, these challenges require more than just a new coat of paint.

If you’re interested in learning more about design thinking, It’s definitely worth checking out Tim Brown’s TED talk:

 

A Sneak Peek at Stanford’s Annual Cool Product Expo

Video games that read your mind. A bike that you run on instead of pedal. Really, what could be more California than Stanford’s annual Cool Product Expo?  We spoke with Amanda Kaye Boaz, a second-year MBA student at Stanford GSB and co-organizer of this geek- and green-friendly celebration of innovative  products.

Four products at this year's event: 1) Elliptigo Glide Bike; 2) D.Light Design's efficient LED lighting; 3) Siftables; and 4) NeuroSky's video game

First of all, what is the Cool Product Expo?

Last year we had about 800 attendees, including current students, alumni, local professionals, press, etc. It’s open to anybody. It is the largest student-run event on campus, and we are really fortunate because of our location in the Bay Area. There are a lot of start-ups that come out with really cool, innovative products.

We typically get about 50 exhibitors from around the area who are launching products that we think are really innovative and cutting-edge. For instance, this year we are having someone over who found a way to let you play video games with your mind. They have neurosensors that they attach to your head, and with these you can actually move the characters on the video game.

So, I assume most of the “cool” products are high-tech things.

By the nature of where we are located we have a little more technology, but it’s not just technology. We will have clean-tech cars, and Cal Cars that convert Priuses into plug-in electric vehicles. Last year, we had GM come with their electric vehicle. We are hoping to get them to come again this year.

It’s a lot of everything. We have a number of booths for current student projects. We’re having people in the engineering school who made irrigation systems for developing countries, and another student coming who is bringing an extension for people who don’t have use for their hands, so they can actually play golf.

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Interview: Nathan Shedroff of California College of the Arts

Nathan Shedroff

More business schools are adding design to their curricula, but only a couple programs cater to designers and creatives. We spoke with Nathan Shedroff, chair of the new Design Strategy MBA program at the California College of the Arts in San Francisco, about what people working in the creative industries can get from doing an MBA.

Where do your students come from?

Around 70 percent of the students have a design background; that might be fashion, graphic design, interaction design, industrial design, or maybe a little architecture. The rest have a non-design background but all have an affinity for design. They might work for companies in non-design capacities but these companies use design strategically or are design-aware.

For someone in your program without a design background, will they learn design as well as business?

They will definitely learn more about design as they go through the program, but we aren’t a design program, and we don’t actually teach design skills in the traditional sense. There’s nothing about color, type, layout, etc. We often talk about those issues in classes, but they aren’t learning those design skills. Instead, they learn strategic design skills: design research, design thinking, managing design, managing companies, etc.

The first year of your MBA program has only just begun, but where do you expect your grads will end up?

We expect they’ll end up in one of three places, depending on what they’re interested and what the economy is like. We expect a small percentage of students will start their own companies, probably based on whatever their thesis is. That’s not for another 16 months, so it’s hard to gauge.

We think the bulk of our students will end up at the design-related consultancies that do strategic design. And they’re crying out for people to bridge the gap between design innovation and business. A big part of it is helping clients understand what the process is, and what needs to be done, and to be comfortable with it. And then there are the skills of managing innovation. Consultancies are searching desperately for these people. Not only is it hard to find people with this experience, but strategic work is much more profitable for them, as well.

Plus, much of the traditional design work is moving over to China at the moment. Graphic design not as much yet, but product design and industrial design is moving over to China rapidly. Interaction design is starting to follow, as well.

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